Refund and Returns Policy

Return & Refund Policy

Updated at 2024-07-02

Please note that wherever the term “Heyuva” is mentioned, it refers to “Heyuva,” a registered trademark of Sandee Krishna Digital Commerce (OPC) Private Limited. All rights associated with this trademark are reserved.

Definitions and key terms to help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
● Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser,
provide analytics, remember information about you such as your language preference or login information.
● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Heyuva, that is responsible for
your information under this Return & Refund Policy.
● Customer: refers to the company, organization or person that signs up to use the Heyuva Service to manage the
relationships with your consumers or service users.
● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Heyuva and use the services.
● Service: refers to the service provided by Heyuva as described in the relative terms (if available) and on this
platform.
● Website: Heyuva”s”  site, which can be accessed via this URL: Heyuva.com
● You: a person or entity that is registered with Heyuva to use the Services.

Refunds and Return Policy for Heyuva

At Heyuva, we aim to provide a rewarding shopping experience for our customers.  

1. Return and Exchange Policies:

Our return and replacement policy allows for goods to be returned and replaced within 14 days of receiving the order. Reach out to our customer support team to initiate return process. Shipping labels will be provided once return has been approved. No restocking fee.

2. Product Quality Assurance:

We strive to offer top quality products to our customers. Each item undergoes a thorough inspection, defect check, and careful packaging to ensure your satisfaction.

2. Order Cancellation and Refunds:

In certain instances, if a selected product is out of stock or issues arise during inventory and quality checks, your order may be canceled. You will be notified in advance, especially if you’ve made an online payment.  

3. Quality Check and Packaging:

We conduct rigorous quality checks before dispatching ordered items and take utmost care in packaging to prevent damage during transit.

4. Damaged or Wrong Product:

If your items are faulty, damaged or we sent you something incorrectly, we will pay for the cost of return using our own logistic partner (Please note; we are unable to refund return costs of items should you decide to use an alternative unauthorized service). Please, contact us within 48 hours of receiving your order with picture evidences.

5. Refund:

Once we have received your return, we will process your refund payment within 7 business days of return approval. Refund will made to the original method used for the purchase.

6. Your Consent:

By using our website/app, registering an account, or making a purchase, you acknowledge that our platform serves as a mediator, and you consent to abide by the return and refund policies of the respective sellers.

7. Changes to Policies:

In the event of updates or changes to our policies, reflecting the services and terms accurately, such modifications will be prominently posted. Continued use of the service implies your acceptance of the updated policies. If you disagree with any changes, you have the option to delete your account.

Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

● +91 8210423429

● ceo@heyuva.com